Terms of Service

Acceptance of Terms

Welcome to cyberluxa. These Terms of Service ("Terms") govern your use of our website, services, and customer retention analytics solutions provided by cyberluxa SARL ("Company", "we", "our", or "us").

By accessing our website, engaging our services, or entering into a service agreement with cyberluxa, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

Company Information

cyberluxa SARL is a Luxembourg company with the following details:

Legal Name: cyberluxa SARL
Registration Number: RCSB369852
VAT Number: LU36147852
Registered Address: Rue Beaumont 63, 4223 Esch-sur-Alzette, Luxembourg

Service Description

cyberluxa provides customer retention analytics systems and related services for e-commerce businesses, including but not limited to:

• Customer behaviour analysis and reporting
• Churn prediction models and algorithms
• Customer segmentation and targeting tools
• Lifetime value optimisation strategies
• Implementation and integration support
• Custom analytics solutions and consulting

User Obligations

When using our services, you agree to:

• Provide accurate and complete information as required
• Comply with all applicable laws and regulations, including data protection laws
• Use our services only for legitimate business purposes
• Maintain the confidentiality of any login credentials or access information
• Notify us immediately of any unauthorised use of your account
• Ensure you have appropriate rights to any data you provide to us for analysis
• Not attempt to reverse engineer, modify, or interfere with our systems
• Not use our services for any unlawful or prohibited activities

Payment Terms

Service fees are outlined in your specific service agreement or proposal. Payment terms include:

• Fees are payable in advance unless otherwise agreed
• Payment is due within 30 days of invoice date
• Late payments may incur additional charges
• All fees are exclusive of applicable taxes
• Refunds are subject to the terms of your service agreement

Data Protection and Privacy

We are committed to protecting your privacy and personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). Our handling of personal data is governed by our Privacy Policy, which forms part of these Terms.

When providing analytics services, we act as a data processor for customer data you provide, and you remain the data controller. You warrant that you have appropriate legal basis and consent for any data processing we perform on your behalf.

Intellectual Property

All intellectual property rights in our services, software, analytics models, reports, and related materials remain the property of cyberluxa or our licensors. This includes:

• Proprietary algorithms and analytical models
• Software applications and platforms
• Reports, insights, and analytical outputs (excluding your underlying data)
• Trademarks, logos, and branding materials
• Documentation and training materials

You retain ownership of your business data and information. We may use aggregated, anonymised data for service improvement and industry research purposes.

Confidentiality

We acknowledge that you may provide confidential information in connection with our services. We agree to:

• Keep all client information strictly confidential
• Use confidential information solely for providing our services
• Implement appropriate security measures to protect confidential information
• Not disclose confidential information to third parties without your consent
• Return or destroy confidential information upon termination of services

Service Availability

While we strive to provide reliable and continuous service, we cannot guarantee uninterrupted availability. We reserve the right to:

• Perform scheduled maintenance and updates
• Temporarily suspend services for technical reasons
• Modify or discontinue features with reasonable notice
• Implement security measures that may affect service access

Limitation of Liability

To the fullest extent permitted by law, cyberluxa's liability is limited as follows:

• Our total liability for any claims arising from our services shall not exceed the fees paid by you in the 12 months preceding the claim
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• We exclude liability for loss of profits, revenue, data, or business opportunities
• We do not warrant that our services will be error-free or meet all your requirements
• Nothing in these Terms excludes liability for death, personal injury, or fraud

Indemnification

You agree to indemnify and hold harmless cyberluxa from any claims, damages, or expenses arising from:

• Your breach of these Terms
• Your violation of any applicable laws or regulations
• Your misuse of our services
• Any data protection violations related to data you provide
• Third-party claims related to your business operations

Termination

Either party may terminate the service relationship under the following conditions:

• For Convenience: With 30 days written notice
• For Breach: Immediately upon material breach that remains uncured after 14 days notice
• For Insolvency: Immediately upon insolvency or bankruptcy proceedings

Upon termination:

• Access to our services will cease
• Outstanding fees become immediately due
• We will return or destroy your confidential information as requested
• Provisions regarding confidentiality, intellectual property, and liability shall survive

Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to natural disasters, government actions, labour disputes, or technical failures of third-party systems.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Luxembourg. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the Luxembourg courts.

For clients located in other EU member states, nothing in this clause affects your rights under applicable consumer protection laws.

Dispute Resolution

We encourage resolution of any disputes through direct communication. If a dispute cannot be resolved amicably, it shall be resolved through:

• Good faith negotiations between the parties
• Mediation through a mutually agreed mediator
• As a last resort, litigation in the appropriate Luxembourg court

Modifications

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. We will notify you of material changes by:

• Posting the updated Terms on our website
• Sending email notification to your registered email address
• Providing notice through our service platform

Continued use of our services after notification constitutes acceptance of the updated Terms.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

Entire Agreement

These Terms, together with your service agreement and our Privacy Policy, constitute the entire agreement between you and cyberluxa regarding the use of our services. They supersede all prior communications, proposals, and agreements relating to the subject matter.

Contact Information

For questions about these Terms or our services, please contact us:

cyberluxa SARL
Email: legal@cyberluxa.top
Phone: +352 24543280
Address: Rue Beaumont 63, 4223 Esch-sur-Alzette, Luxembourg